Hello. I have a problem with my Chuwi AeroBook 13.3” laptop. The device does not respond to the power button when it is running on battery. I cannot start the laptop even though the battery is fully charged. I need to connect it to power momentarily, and then the power button responds, allowing the laptop to start. After that, I can disconnect it from power, and the device works normally on battery. When I turn it off again, I cannot turn it on without connecting it to power during the power button press. What could be the cause of this behavior?
Could you please send me your Serial Number?
AreoBook S256G19110796
I thought it might be due to the battery, which was no longer in the best condition. So I purchased a new battery on Aliexpress, but after replacing it, the issue with turning on the laptop persisted. When pressing the power button, the laptop must be connected to the power source; otherwise, the power button does not respond. As soon as the blue LED lights up, you can disconnect the power, and the laptop works normally on battery. After shutting it down, it cannot be turned on again using the power button unless it’s connected to the power source.