Dear colleagues in this forum, I need to share with you an incredible experience with the Ali Express seller CHUWI Flagship Store. Got a Corebook X from them (delivered on time, all fine), but unfortunately with (most probably) a defective processor unit, as it was impossible to run the unit since the first windows installation (bluescreen, frozen, etc…). Until here, nothing that cannot happen from time to time to any computer manufacturer.
I was simply requesting a replacement of the damaged unit. But seller reaction was to reject my proposal arguing I cannot demonstrate the failure was on their equipment, proposing not to replace, neither to reimburse. Sure I’m started a dispute procedure on Ali Express, trusting they will take care of the customers, but the seller attitude was really of concern and I’m ready to complain to the local authorities as this is to me a clear fraud according to commercial regulations.
I do not have any concern on Chuwi computers (knowing I’m buying a cheap laptop) and in fact I took my decision based on a a friend having one of those and working flawless; but I want to share this experience with all of you to avoid you to face the same situation. This seller is not a trustable one, although I’m still hoping they to react properly by simply replacing the unit as required, and for sure, free of any charge.