I send my core box mini of according to the Chuwi support mail to Germany since there was a graphic card problem on 14-08-2024
The item was delivered in Leverkusen
Since than there is complete silence by Chuwi
They stated on the 3th of September to investigate and regardless many mails from my side, Chuwi is NOT a responding till today ;24-OCTOBER 2024
This is the worst experience for a computer factory company
Never again
There is no after sale support
There is no support regardless the guarantee time
To all DO Not BUY any more
All other pc producers have better support and maybe better product quality!
Even you can save 100€, at the end you are losing your data, your time and your invested money k
We apologize for the lack of response, my colleagues were waiting to know what is the status in Germany because they had to send your product to Hong Kong as in Germany is not possible to repair. I told them to answer you today and give you news about the proccess, but it wont be fast as Hong Kong takes long time to repair.
There is after sale support, we can be contacted by many places, including here or Social Media.
As long I opened a dispute with a ticket and send over 20 mails either to the support team either to the mail address responsible for the send back honestly I can’t follow you when asking me to post the problem additionally to this platform. This is rather one proof about the inefficiency of Chuwi support.
Indeed, meanwhile I get 3 times the written statement that the case will be investigated and I will get an answer: the result is that there is happening nothing.
Sorry, you should inform all buyers that for this core mini pc there are many errors reported through several different platforms leading to the assumption that there might be a production problem
2) that you are unable to resolve the issue within short time, and every user should know that he will have no pc for over 3 months
3) that it is completely waist of time to fill out the Chuwi platform when requiring a support as well it’s senseless to write any mail.
Stating in such clear manner you might be honest, but you might loos the consumers interest in Chuwi.
Never encountered such an issue with Apple, hp or online stores like Amazon.
Do you really believe that in normal working life someone can miss a pc for over 3 months?? Should the workload be stopped for three months or are all your mini pc designed only for fun and not for working on it.
To clarify for all: this product is under guarantee and within this time you are not able to resolve the problem in a timely manner.
NEGATIVE EXPERIENCE
I have to inform other interested buyers on other social platforms
All my statements are correct and every mail requesting help and informations about the status are available for proof
With today I am still missing any feedback by your company after sending the broken pc to your indicated support team in AUGUST. Please remember, that we have meanwhile nearly the middle of NOVEMBER and CHUWI is unable or not willing to take seriously responsibility of their duties.
I m astonished about the neglectance by Chuwi not providing a better support and leaving a customer without a working unit normally to be used every day. Furthermore, I am assuming that the results by Chuwis investigations in repair the broken motherboard will be only in changing the system and not taking account for my written requests to resend untouched the SSD for prevention of any data loss. CHUWI will do Nothing to satisfy the buyer once selling a product. For 100 % I can guarantee that there will be some excuses to not taking care about my data (even if I offered to buy one additional SSD for receiving back my data) , all that in the case that I will receive back again my CHUWI PC
Waiting for your answer and getting any feedback after a plethora of unresponded mails
We are sorry, yesterday i asked my colleagues to answer you.
When in support we answer that will inform if there is any change is it because in the repair center , they are on it. They also do not give us much clue. Every time a customer write to ask how te repair is going, we ask the center but if there is no news, we cannot also inform about much.
In your case it had to be sent to Hong Kong. So there is no advance on the repair.
Either way we apologize for the lack of response.
Still to inform you that after sending my pc under guarantee by my fees the promised repair is still open and I did NOT GET Back the ChuwiIncredible and disappointing the support by your company
There is no direct communication at all
Pinggera
After waiting again for one months I still do Not receive any updated to the pc send to you at the beginning of August 2024 !!
unbelievable the working habits of such a company deserving more attention to the customer when dealing with hardware units needed every day. This is really unacceptable from a buyers point of view.
to update all and report how the management in CHUWI is taking care about the after sale relations even for products under guarantee;
send my mini pc to the given CHuwi support center in Germany (I payed the transport bill) at the beginning of AUGIST 2024 and till toda = 14/11/2024 the pc was not send back.
there have been many mails not responded by CHUWI, in two they stated that the item has to be resend back to China and will be back in my handy end of OCTOBER! Chuwi is selling but has no chance to support neither to send me in the mean time one other pc for working,.
Therefore;
++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
DO NOT BUY ANY ITEMS WHEN YOU NEED A PC FOR WORK;
you are loosing time and money.
This is the worst company for pc hardware, the management of HP or Lenovo are better in direct communucation, reporting the thruth and offering a longer support for updated drivers ect
We are trying to find a solution. Maybe sending another computer to replace it while yours is in Repair.
We really apologize Hk is quite slow repairing.
I accept a full refund since the delay is incredible and I had to buy a new one in the mean time (offered to Chuwi a time for repair for over 4 months)
Please contact me once you agree and if you need some bank credentials.
Still wondering how long this step is keeping now
This is to inform you, that since AUGUST 2024 when I send back the not working CHUWI PC according to the indtructions by the CHUWI service team I did NOT get back may pc, whereas you are still selling the same product in the store and you are dealing negligent my case
see many mails such us below
I me requesting to escalate the situation to more competetent levels
expecting your answer asap
Pinggera
Chuwi Store Support (Support - Chuwi Official Online Store)support@chuwi.com
Sie
Do, 10.10.2024 10:33
Dear Germar,
We are sorry to tell that your device related to motherboard issue and needs to be sent to China for further repair.
We are unable to offer replace or refund for order which more than 6 months old.
It is on the way back to us in Hong Kong, China and this will be done by late October (31st).
Please wait patiently for the repair completed.
Thanks for your understanding.
Regards,
Chuwi Store Support
CHUWI Store Support Team from CHUWI INNOVATION LIMITED.
Send me a full refund,
unbelievable that Chuwi is selling the same product in the store, but is unable to send back the same model once receiving in August 2024 the model,
Never again CHUWI (expressed by someone who owns a total of 4 Chuwi pc)
Bought meanwhile a Apple Mac Mini with an M4 processor, which is a dream and working x times faster than yours at the same price
I will update you all in this forum once I receive back my spent money, but I am not confident that this will happen in the next months!
We are seeing how to solve this, but as much we would be able to give a refurbished computer as a replace like we also give to thers, but refund the money we cant.
We apologize, we will find a way , liek all of you have seen in the forum. that normal cases like this always have a response from us. It just takes time.
As written, this is unacceptable. After waiting for several months, I was forced to purchase a new device. This time, I opted for an M4 Mac, which has no issues.
You previously confirmed via email that you would refund the money, as it was unclear whether you could repair the device. Please stop providing false information.
Following your instructions, I sent the PC to your service center in Germany on 12/08/2024 after contacting the Chuwi support team. However, despite sending over 20 emails, you have still done nothing. If your company truly values good customer relations, you would have immediately sent me a replacement device.
Once again, for all users: I have owned four CHUWI PCs in the past, and all of them had to be replaced. The customer service provided by CHUWI is the worst I have experienced.
To all interested buyers: DO NOT BUY ANY UNIT ANY MORE, IN the past Chuwi was good, now you are going to risk by internally well known problems with their products and the CHIUWI Support is graded triple neagtive****WARNING; DO NOT ORDER