I send my core box mini of according to the Chuwi support mail to Germany since there was a graphic card problem on 14-08-2024
The item was delivered in Leverkusen
Since than there is complete silence by Chuwi
They stated on the 3th of September to investigate and regardless many mails from my side, Chuwi is NOT a responding till today ;24-OCTOBER 2024
This is the worst experience for a computer factory company
Never again
There is no after sale support
There is no support regardless the guarantee time
To all DO Not BUY any more
All other pc producers have better support and maybe better product quality!
Even you can save 100€, at the end you are losing your data, your time and your invested money k
We apologize for the lack of response, my colleagues were waiting to know what is the status in Germany because they had to send your product to Hong Kong as in Germany is not possible to repair. I told them to answer you today and give you news about the proccess, but it wont be fast as Hong Kong takes long time to repair.
There is after sale support, we can be contacted by many places, including here or Social Media.
As long I opened a dispute with a ticket and send over 20 mails either to the support team either to the mail address responsible for the send back honestly I can’t follow you when asking me to post the problem additionally to this platform. This is rather one proof about the inefficiency of Chuwi support.
Indeed, meanwhile I get 3 times the written statement that the case will be investigated and I will get an answer: the result is that there is happening nothing.
Sorry, you should inform all buyers that for this core mini pc there are many errors reported through several different platforms leading to the assumption that there might be a production problem
2) that you are unable to resolve the issue within short time, and every user should know that he will have no pc for over 3 months
3) that it is completely waist of time to fill out the Chuwi platform when requiring a support as well it’s senseless to write any mail.
Stating in such clear manner you might be honest, but you might loos the consumers interest in Chuwi.
Never encountered such an issue with Apple, hp or online stores like Amazon.
Do you really believe that in normal working life someone can miss a pc for over 3 months?? Should the workload be stopped for three months or are all your mini pc designed only for fun and not for working on it.
To clarify for all: this product is under guarantee and within this time you are not able to resolve the problem in a timely manner.
NEGATIVE EXPERIENCE
I have to inform other interested buyers on other social platforms
All my statements are correct and every mail requesting help and informations about the status are available for proof
With today I am still missing any feedback by your company after sending the broken pc to your indicated support team in AUGUST. Please remember, that we have meanwhile nearly the middle of NOVEMBER and CHUWI is unable or not willing to take seriously responsibility of their duties.
I m astonished about the neglectance by Chuwi not providing a better support and leaving a customer without a working unit normally to be used every day. Furthermore, I am assuming that the results by Chuwis investigations in repair the broken motherboard will be only in changing the system and not taking account for my written requests to resend untouched the SSD for prevention of any data loss. CHUWI will do Nothing to satisfy the buyer once selling a product. For 100 % I can guarantee that there will be some excuses to not taking care about my data (even if I offered to buy one additional SSD for receiving back my data) , all that in the case that I will receive back again my CHUWI PC
Waiting for your answer and getting any feedback after a plethora of unresponded mails
We are sorry, yesterday i asked my colleagues to answer you.
When in support we answer that will inform if there is any change is it because in the repair center , they are on it. They also do not give us much clue. Every time a customer write to ask how te repair is going, we ask the center but if there is no news, we cannot also inform about much.
In your case it had to be sent to Hong Kong. So there is no advance on the repair.
Either way we apologize for the lack of response.