I recently contacted Chuwi customer support about this but have not received an answer so far. Hence, I decided to inquire for help on the forums.
A family member of mine recently purchased the Larkbox from Chuwi on AliExpress. Yesterday while browsing the internet, the PC suddenly froze and could not detect any input from the keyboard or mouse. So he shut it down by pressing the power button.
Since then, the PC gives an 0xc000000f error message on start-up (I included an image of this as an attachment). I tried to solve this by using an external hard drive to create a recovery drive on another Windows 10 PC. But after using the recovery drive to boot up the Larkbox, it remains on the start-up screen displaying the Chuwi logo and the Windows loading circle with moving dots.
My family member has all of his personal files stored on this PC, so I really hope that there is a solution to this issue.
Could anyone provide advice on this?
Many thanks in advance!