Hi,
For those who are interested by this adventure !
I finally received (2 months later) information saying that my PC has been repaired. They asked me to provide the name, address etc. Information communicated several times (normally linked to the customer account!), either, I have provided this information again and I am still waiting for a tracking number to see how long it will take to receive the PC!
also, I would like to add that I advised another person to buy the freebook360 when I bought two, and I just found out that this person had the same problems with the screen!!! she sent it back for repair⊠Iâm really sorry for giving this buying advice !!!
I can only say, run away, donât buy the freebook 360 anymore.
We really apologize for the delay on repairing and the centers have been very busy lately.
Other users have bought Freebook and did not have these problems. We think it was a batch production that was wrong and we are working on improve it.
Again, sorry for this inconvenience.
Hello Maria and thank you for the follow-up, really.
That said, apologies are good, but it cost me money, time and stress with my children and the people I advised to buy this product! I donât know if Chuwi realizes this?
Also, you say that it is probably a problem linked to a batch production that was wrong, I remind you that I bought a second freebook for my other son, one year warranty!!! I hope he doesnât have the same problem in the coming weeks or when the warranty ends. Since this is ultimately a batch problemâŠ
Another thing, I had a problem with the charger of the second freebook and it had to be delivered with the freebook for repair⊠This morning, I received the charger alone, not the PC. I therefore do not understand the meaning of the emails received on this point. Would it be possible to obtain a tracking link for the return of the PC please?
We hope the freebook you still have do not have the same problem 
The charger you received is because i insisted it would be sent so at least you would be able to use the Freebook you still have because you told you had to buy another charger to use it. So we send you the charger Freebook you have at home.
The one in repair is still on repair. You will be informed when we send it back.
Ok but, traking link recieved todya !! after arrival of the charger may 8.
I need the tracking link of the freebook 360 before arrival please ?
Cordialement
Hey Maria,
Can you please see if I can have a tracking number for receiving the repaired freebook?
I will ask. But i think is not repaired yet.
I received several days ago email that it was repared. Tey asked me adress etc.
Cordialement
Ok then, can you give me the ticket number (email subject) they used to communicate with you and i will ask tomorrow.
I think this one #14081
But not put in the last email from the customer service about end of repairsâŠ
Yahoo Mail : Recherchez, organisez, maĂźtrisez
Sent this mornign:
Maria
Hello,
On May 5, you sent me an email about my freebook-360 which has been repaired: order EU2098, serial number ZfreeBCYH23030092.
You asked me to fill in my shipping address etc. according to your format. I did the same day. Then, on 8 may, you sent an email saying that you will arrange delivery within these two days⊠Since this time, no more information !
Would you please give me information and a delivery tracking number ?
I told the person in charge of shipping to inform me and the person in supper who answers when they have the tracking number.
Please be a little more patient. The computer is already repaired. Things are done with a proccess.
the repaired freebook was received today. the screen seems ok.
Iâm doing updates etc. I hope the problems are over.
that said, I did not receive information on the warranty, after the problems encountered⊠is it extended? how long ? the pc has been out for over 2 monthsâŠ
Maria
Itâs unbelievable!!
The Freebook, received today, after 2 months of screen repair! no longer charges. The battery doesnât hold. As soon as the charger is removed, it turns off immediately. What is the point of a portable computer if it has to be plugged into the mains continuously!!!? Why hasnât technical service checked this problem? do I have to send it back again for 2 months of repair?!! no way. I am requesting a refund for this PC, hoping that my other sonâs second freebook will not encounter the same problems.
I am disgusted and desperate. After two months of waiting, my son canât take this damn PC to the university for his classesâŠ
I donât know whatâs going on, but itâs too much, itâs not normal for a PC that has only been used for a few months to have so many problems!!!
Le vendredi 24 mai 2024 Ă 12:04:44 UTC+2, Chuwi Official Support (Support - Chuwi Official Online Store) support@chuwi.com a Ă©crit :
Dear customer,
We sincerely apologize for the negligence caused by our staff.
We have dealt with the mistake seriously and make sure it wonât happen again in the future.
You could please return the item one more time to the same address and we will repair next.
Please let us know return shipping number once you returned.
Thanks for your understanding and cooperation.
Regards,
Chuwi Official Support
CHUWI Store Support Team from CHUWI INNOVATION LIMITED.
Expéditeur :infouml@yahoo.fr
Ă :Chuwi Official Support (Support - Chuwi Official Online Store)
ven. 24 mai Ă 12:18
Maria
!!!
you ask me to return the product to you again, for 2 additional months of waiting and to pay once again more than 20 euros in shipping costsâŠ
On the one year warranty, that will be almost half of the warranty where the PC could not be used!!!
my son is in blockade and has to use his brotherâs PC or mine!!!
If I return the PC to you, it is for a full refund or for you to send me a new one. I canât continue like this.
Make the commercial gesture that big brands and sales brands like yours do and refund me or send me a new one. I will send you the current PC in return as soon as you respond to these two proposals.
As I show you few days ago:
Battery test: device not found
Missing driver (if this is the unique problem) in the repaired first freebook
no way to add the lost one ! The driver in your site is not signed and not acceptedâŠ
Cordialement
Dr. H. BOUCHAMA
I will talk tomorrow and see if there is another way.
I am sorry for this.
Hi Maria, Any news from your side ?
The customer service answer this !!! desapointed !
Chuwi Official Support (Support - Chuwi Official Online Store)
Expéditeur :support@chuwi.com
Ă :Hicham Bouchama
sam. 25 mai Ă 21:57
Sorry, you can only send the device to the repair center again
I am talking to Tech to see if there is another possibility.
Thanks a lot
Please let me know as soon as possible
