Gemibook pro 14 - USB-C problem

hello, i bought a new gemibook pro 14, after about a month i got a usb-c hub and wanted to plug in a few things, i found that usb-c only works to charge the phone, all other things don’t work. When I turn on the computer, it always throws us a usb power surge error, which I can’t turn off. I updated all the drivers, but the error still remains. Does anyone else have a problem? on aliexpress unfortunately i can no longer open a dispute. The computer is useless without usb-c

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Hi
Why are you trying to charge up from the usb port, when you can do it with the power cable.

In the description for gemibook you can read

"Full-featured USB-C And Full Interface
Equipped with full function USB-C interface, it supports audio, video and data transmission, it also supports PD2.0 fast charging, one hour can be full of 60% of the power.In addition, there are many interfaces such as USB-A 3.0*1, 3.5mmheadphone jack, M.2 SSD extension, Micro-SD, etc. "

So charging on USB-Board should work. But I’m not able to charge my Gemibook with USB-C.

I have the same problem. USB-Port is even not enabled in the BIOS, and I cannot enable it. So even data transfer is not possible.
And to answer to chicken 1: it would be useful to be able to charge from a power bank while not at home

apparently it’s a serial error because I met another person with the same error. The computer is useless without a working usb-c, because I can’t use all the connectors. on support, I provided instructions and a link to reload windows, but the error appears as soon as it is turned on. Aliexpress officially a chuwi seller, wants me to send the computer to Spain for service at my expense. I hope for some favorable solution