Herobox unrecognize SSD Crucial 500gb disk

I have a HeroBox and after to install this disk:

dont recognize him; Doesnt show in the bios and the bios of Herobox doesnt have many options…

The default disk of 180gb recognize…what can I do??

This SSD disk isnt compatible with Chuwi Herobox??

The specs are silent about max supported M.2 SATA SSD.
Check with support@chuwi.com

Edit1 - I think what you have bought is M.2 PCIe (NVMe) but as per specs the default SSD is M.2 SATA.???

The drive you listed is NVMe, Chuwi takes SATA III only. I had the same issue. Had to get an M2 SATA III drive. I purchased this one from WD.
Western Digital 500GB WD Blue 3D NAND Internal PC SSD - SATA III 6 Gb/s, M.2 2280, Up to 560 MB/s - WDS500G2B0B