Hi 10 Pro - CWI527 not charging

Windows Tablets Hi10 Pro
1

I have a H 10 Pro CWI527. It was working perfectly fine some months ago. I had to move and was not powered on for close to six months.

I plug it into a USB C Charger and it does not charge at all. No led indicating anything.

The charger has been tested with other devices, it is working.

I have tried to keep it charging for 1 full day and the result is the same.

I have tried the 30 seconds power button hold + 3 times power button in sequence as recommended in this forums but no signs of life.

Any ideas?

Thanks!

2

Hello,

You can try to push Power Button really during more than 60 sec, during charge. Sometimes it can unblock some power issues and make a real “hard reset”. I give you this advice like that, no sure it will help but one day I had same issue with an Android device and it solved it : Put in charge, be sure that there is some battery and press power button very long time.
Another solution is to plug it with a Windows PC and try to see if the device is recognized (installing USB Android drivers)

Good luck !
Contrec

3

If What Contrec says, does not work. Maybe would either be the battery or the connector inside.

4

Maybe the usb connector has gathered dust? Happened to me.

5

Hi Team!

Solved. It was simply a matter of waiting for 2 days and it started working…seems that the battery charge takes that long.

1 Like
6

Good for you!

Dust in the connector or a bad cable can lead to longer charge times: more resistance, less current. 2 days is really a lot.

7

Hello. HI 10 pro would be CWI529 not CWI527. I had the same problem. Battery voltage falled to zero, so you plug the device even if the red LED do not show. The target is to have few % of battery to activate buttons. After a while, maintain Power and Volume + pushed with right hand on the same time and repeat plug, unplug and plug the USB C cable on tablet with left hand. Those actions replace manually the power button action for charging process launch. Then let the device charge while red flashing LED on. Fastboot mode = Power and Volume + , Bootloader mode=Power and Volume - (towards Recovery or Reset)