Dear CHUWI Support Team,
I am writing to follow up on my refund request for the CHUWI Hi10 Max tablet, which I purchased directly from your official website under order number #GLB25276. I have previously submitted a support ticket (#36348), but I have yet to receive a response.
After receiving the device, I connected the charger, installed Microsoft software, and performed a Windows update. I left the device plugged in and charging overnight. However, the next day, the screen remained completely black. According to your website, a device may not turn on if the battery is completely drained. However, since the device was left plugged in overnight, I do not believe the issue is related to the battery. This leads me to believe there may be a deeper technical problem with the device.
I was only able to use the tablet for one day before encountering this issue, and I am requesting a full refund as I have not been able to use the device properly. I am disappointed that my initial inquiry has not been addressed, and I would appreciate your prompt response to resolve this matter.
Please let me know the next steps for processing my refund.
Thank you.