I recently bought a Hi10Max tablet PC, together with the HiPen H7. After I removed the cap of the battery the pen was recognized at once by the tablet. Great!
Then I left the machine on for a night, to download and install Windows 11 updates. This included Windows version 23H2.
Afterwards the system didn’t detect the pen anymore. I tested the battery of the pen and it’s still full. I tried pressing both pen buttons for up to 1 minute, as suggested in some other posts, but that didn’t help.
I contacted customer support and received back the question if the LED on the pen is burning. But the H7 doesn’t even have an LED. At least no light was visble at the time the pen was still detected and no light is mentioned on the sheet that shows all features of the pen.
How can I restore the pen functionality? Is there any Windows tool to run diagnostics?