1- First thing you need to see if you bought in one of our official shops**[.Check here:]**(Chuwi Official Stores (you will only have warranty if you buy from here))
If its an official shop, always ask there first, Each platform have their own service. if by chance you cannot find solution with them or not answer, Write here and i will help you.
If its not from our official stores, go to the store where you bought, they should offer you assistance. If not the repair will cost you money with us.But still i will try to help.
2- Warranty is one year
3-Always create the thread under the correct subforum and wrIte ALWAYS
-your exact model and Serial number
- Where did you buy it and when (in case i need to contact my colleagues from the other platforms)
.
And be as clear as possible, specially if you have hardware problems, you can upload videos and pictures to the forum, will make it easier for me to explain to tech. The more information the better for example:
How it did happen? What were you doing before that happen? Did you install something? Did you leave the computer long time no use.. etc..
4- If you want a replacement part, please fill this form and my colleagues will answer:
5- If you need the software/firmware the same, always check first here:
https://support.chuwi.com/. If it does not work, you can write a new post or , fill this form and support will assist you
After Sale – CHUWI Global Store
6.Repair Centers:
We have repair centers On Germany and Hong Kong. The repair time may vary, but usually lately its been 2 months or more.
For Repair in Germany fill this form
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For Repair in HK fill this form
- Dont write me messages , i prefer you create a new post so its not lost.
8.Please when you buy make a copy of the drivers and OS at the beginning so you will have it.