Is the AS Center in Hong Kong still not working?

I sent the repair to Hong Kong AS Center in February because the product I was using broke down, but I still haven’t received it. Is it really true that I just received an answer that I inquired through e-mail but didn’t open my job? How can you stay out of business for more than four months? can’t be Doesn’t Chuwi do AS? I’d like to ask again if it’s really true. When does AS Center open?