LapBook pro broken hinge

I’ve bought my lapbook pro 12.11.2019 on Aliexpress from OfficialCHUWI store. Since my lapbook come to me it was problem with dead pixel on the screen. I write an email to service@chuwi.com but they ignore me. I say okay, it’s only one pixel on the screen. 2 days ago when I try to open my lapbook pro i heard strange noise. After that hinge jump off the cover! All screws next to hinge jump off the cover too. I contact to service@chuwi.com but they tell me that I open cover and warranty don’t include me. Are you serious? Lapbook cracked into 2 pieces and you tell me that warranty don’ include it? Today I was in professional notebook service and boss are sure that hinge has factory defect. I want you to repair my lapbook or full refound. It’s not my wrong that your hinges has factory defect! If you ignore me again I will contact to all services I can to get my money back. !

Tell me your email pl.

My email adres is djcristalmix@gmail.com

It’s another day without any answer how to repair my laptop. Now I contact to aliexpress to tell them that you’re unfair seller. Next I will record video about your customer service and quality of your product and i will share it in every group about technologies on Facebook.

I contacted the store customer service of aliexpress to contact you again.

My hinge has broken after about 5 weeks use; looks very similar to the picture above. Please explain how I get a refund or replacement?

Please contact Chuwi’s store customer service at the website where you buy the device, if they do not solve your problem, please contact aftersale@chuwi.com

It’s another day without answer. Customer service on aliexpress told me, that somebody from Chuwi spain will contact to me but it was 2 day ago! What’s wrong with you? Why you can’t say ‘it’s our wrong we will repair your lapbook or give refund’? How long I need to wait until you contact to me?

1 Like

I have followed up your problem again, please wait patiently, and I am sorry for the inconvenience caused to you.

Hi, I already have two Chuwi Lapbook Pro laptops with broken hinges. I understand how hard is it to make a good and affordable laptop and I won’t ask for a refund, but I really hope that you will fix this problem in the near future.

My hinge is broken too after 2 months of use. I tried to contact wia email and no response at all. I bought the Lapbook pro on Amazon.

Hello, my problem is the same. My hinge broke after few months and now my laptop (CHUWI Lapbook Pro) is unusable. My e-mail: mezeidavid2000@hotmail.com

Mine broke too but it took 4 months since I don’t use the laptop often and only at home (except during the covid pandemic when I use it 10 hours a day). Like Kvinicki, I understand how difficult it is to make good value laptops. I’m just happy that Lazada replied to me and I will ship my laptop to China for repair as soon as our Quarantine is over.

In view of the above problems you have reported, you can communicate with chuwi customer service of purchasing website, and they will reply to you within 24 hours. If you do not receive any reply, please let me know which website you bought your device from and your email address.