I sent my laptop to Hongkong more than 1.5 month ago. However, they kept on saying that they will inform me when they check out the laptop. It has been over a month and not a single update or service progress at all.
My laptop is lost or they are remanufacturing whole laptop from battery to cpu? What a fantastic service…
My service ticket number is 32181.
Normally how long does it take to hear any repair update or progress from Chuwi service ?
Is something normal, do not worry. The repair center in Hong Kong usually also does not inform us of the process, just when its finished. Depending on the problem usually it takes several months. They have much work
Bought and used the laptop couple of months (around 3 months) and all of sudden, the laptop shut down and out of order after the window update. And now couple of months for the repair…? Is that real and normal laptop in the world? At least, they have to inform me its diagnosis so that I will be able to decide to buy new one or not. What a process…?