Warranty issue - no updates for over 4 months

Laptops
1

I have a two month old notebook mini book x, purchased on Lazada from Singapore, on October 21 2024. just 2 months in and the laptop boots up but without any display. I have sent in the laptop to the Hong Kong service for warranty repair on November 26 to the below address. it is now April 4th and over 4 months yet, Chuwi only apologizes for delay due to large number of repairs at the center. I will never buy from this brand ever again.

over $500 down the hole

Daiun Chokuso Limited （DC-0048）
Unit 103, 1/F, China Resources Logistics Sheung Shui Warehouse, 2 San Po Street,
Sheung Shui, N.T., Hong Kong
Postal code: 999077
Attn: Alyssa Li / Kathy So / Ying Shek / Hammer Wong
Direct Line: (852) 3859 5309 / 3859 5321 / 3859 5320 / 3859 5301 (Only for receiving goods, not for providing technical support or inquiring about maintenance matters)

2

I apoligize i did not see this message, sometimes they dont shop up

Did you finally get your computer?

3

Hi,

My laptop is with shenzhen warranty office but i still have not received the repaired laptop - it has been over 6 months.

Thanks
Chris

4

Hi Maria,

I have an email chain with the below address. If you can help further and expedite this process - pls provide me your email contact to loop you in the current email chain.

Thanks
Chris

5

i will ask and see ow to help

6

@ChuwiESnotactive Hi Maria, any update on finding my case please? This is ridiculous because its been over 7 months since laptop has been delivered to the hong kong repair centre, and now it is in shenzhen being repaired, claimed that there is a fault on the mother board.