Hi there,
The after-sale support and ignorance I have experienced with this ‘company’ is beyond parody. There is why:
My laptop has developed hardware problems: some random keys have suddenly stopped working after a few months of using it. I filled the after sale online form and the chuwi team requested by email to send my laptop to geram repair centre to be fixed. The laptop was sent with a note attached with a clearly described problem and returned address as it has been requested in the emails by chuwi team. The ticket number of this issues is/was: #28349
The laptop, after one month in the german repair centre, has been:
- Return to the wrong address which took me time, effort and money to recover it. Although the note with a clear return address has been attached with a laptop as requested by chuwi.
- The laptop has been returned (to a wrong address!!!) without any fix whatsoever. The same problem I was experienced before, I have been experiencing since the laptop has been returned: the same random keys of keyboard are not working.
Moreover, I have sent two emails (support@chuwi.com) asking chuwi to explain what happened with the repairs: why my laptop has NOT been fixed at all and why it has been sent to a completely wrong address. I asked for a solution to this problem as well. I have been ignored (email sent twice) by chuwi team since I sent the emails 3 weeks ago.
IS that a normal behaviour? I haven’t been able to use my laptop since january!!!
I have just filled an online form again and been given a new ticket: 32235.
I’d like some management from chuwi to explain this situation to me and I’d like to request a full refund since I don’t really want to deal with this company ever again.
Thank you.