I bought a Chuwi Herobook for my partner. All was fine until this week when we cannot connect to the Internet. When we go to Network Status it does not show any networks. It just comes up with Activate Windows (Go to Settings to activate Windows). I cannot however activate Windows because it comes up saying ‘you are not connected to the internet’ so we are going round in circles.
When I press Trouble Shooter it comes up say that the Realtek 8821CE 8821CE Wireless Lan 802.11ac PCI-E NIC adaptor is not fixed experiencing driver or hardware related problems. I tried using Cortana but that did not work. The other thing I think I could try is to uninstall the Reltek LAN then switch off and switch off again but I am concerned I might land up doing more damage.
The laptops is only three months old so I would not expect this to happen. I would be very grateful for your advice.