Order has not shipped no support

Hi, I have ordered a Gamebook from CHUWI Germany on 30th July and since then there is no shipping updates and no reply from support. I have sent many emails regarding the latest situation of my order but I have not heard yet.

How long it does take for CHUWI to ship orders within Europe? Does anyone has experience?

Kindly

You can check: Here
You can wait until Monday or Tuesday.