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Hi… the same as mine… by battery of Chuwi Aerobook can’t be charged anymore… so it needs to be plugged or powered up by special powerbank that support PD… I used it for 4 months, and it already like this… try to buy new battery from aliexpress but most can’t be shipped to Indonesia… there were several stores can make a shipment to Indoensia with a high prize, hi shipment cost and not to mention the tax 30% that I also have to paid…
Hello there, I also have same issue, the laptop only 1 month old, and suddenly it turning off. Tried to remove the battery, plug the charger and tried to press the power button,but still not working. I think the quality of chuwi aerobook is not really good.
hi i have thesame issue, im stuck with look chuwi logo, i did some solutions on the net but still the problem is there
Hi,
I have reported the same problem. I bought an Aerobook on November 2019 and since the beginning I noticed that the battery was not very durable. The problem went gradual for my case.
Recently a major problem came up. The battery is really dropping from 100% to zero in half an hour or, worse, ten minutes. I don’t even get the message that the device has low battery and I have to recharge it, it just dies all of a sudden with an abrupt noise. Then when I put it back on charge, it takes about 5 minutes to turn on again but reaches 100% immediately after.
I got to the point that I have to keep the laptop constantly charged.
This seems to be a known issue of this device and I am so disappointed about how the after-sale service is handling this. After days of waiting, they get back with a poor answer which does not provide a solution at all, and then they tell me that I can send it to Spain to have it repaired and that it can take 1 month or two! On top of it, I have to pay for the shipping, this is ridicolous and agains any [EU laws for Guarantees and retuns.](https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/faq/index_en.htm#:~:text=Under%20EU%20law%2C%20within%20the,This%20includes%20any%20shipping%20costs.&text=In%20this%20case%2C%20you%20may,agrees%20that%20it%20was%20defective. )
If the problem is due to the battery it would be okay also to ship a replacement battery with instructions, but your customer service really shows no empathy with your customers who bought YOUR products and trusted your brand.
As a last resource, I will contact Amazon and explain this all situation to them, since I bought the product via Amazon.
The device is basically new and before this issue became so problematic I really liked it. I bought it as I saw so many positive comments and review on the product, but now I wish I didn’t. After my experience with the poor customer service I really believe that I will not buy or recommend Chuwi products ever again.
The problem is due to a batch of batteries that have presented the problem. I myself suffered the same problem and sent my AeroBook to the technical service in Spain.
I am very happy with the result, right now I am writing to you from the AeroBook that has been repaired and working 100%
I don’t know what your country is, but the shipping cost to me was 12 euros. It will be returned to you free of charge
Same problem here with my Aerobook. I bought Aerobook on April 2020. One month later, with no particular reasons, my Aerobook didn’t turned on. I guessed it no power from battery, I charged the battery until fully charged. BBut still my Aerobook won’t turned on. I sent the Aerobook to the shop I bought it online, and the shop do checked my Aerobook. The service department of the Shop replied to me , my Aerobook has problem with the mainboard, and can not be repaired by them. They didn’t have part to repair my Aerobook.
What should I do CHUWI???
Hi @manonegra222, thank you for your clarification. I also read another post on this forum with your experience and it gave me a bit of hope. However, I was not as lucky as you with the communication with the after-sale service and their copy past answers are not helping me much or providing all the information I need.
I am from Italy so I guess the freight will cost a bit more. Still, I do not know what you guys think but I am really reluctant to pay for an item that arrived already faulty. The company should bear these costs, that is how warranty works. I was pretty sure that I bought a device with warranty so I do not expect to pay these kind of costs.
Also, not knowing how long this is going to take is quite upsetting, as I work with my laptop and do not have a replacement at the moment.
Good day sir! I would like to seek for help with my chuwi aerobook laptop which I bought only a month ago. It wont turn on anymore.
Ever since my laptop arrived it would only work when plugged in to the mains. https://youtu.be/RIatEBYFR-k now it won’t start at all. This is pathetic… The only response I have had from cservice is “Did you use it referring to the manual ?” No more responses after that.
Your battery is destroyed and must be replaced. In addition, you run the risk that the battery will swell and may break the laptop’s case and affect the operation of the keyboard and track pad.
If your AeroBook is less than one year old, write to service@chuwi.com
Hi, I have the same problem.
Aerobook stopped booting up after a few months.
Any updates on the battery replacements?
You should first check if the AeroBook turns on with the charger on, as your problem may be with the battery, presumably, or with another device, such as the charger, charging cable or motherboard charging module.
I have been trying to get them to send me a replacement battery since March 2020. They confirmed in April 2020 that they are sending one but then couldn’t because of the pandemic. Waited patiently and then contacted them again in August 2020 and they confirmed they are sending the battery. They did not and then stopped responding to multiple emails!
After more than 40 emails trying to get a response, still have not received the battery! Chuwi is just taking customers for a ride, not providing warranty support. They should be reported to the authorities for cheating! Shameful really…
Sorry to read this. There have been many cases of problems with the AeroBook batteries and Chuwi has acted quickly by changing the batteries in its technical service in Spain for European customers.
I say this knowingly as my own AeroBook had the problem and it was fixed for me in less than a week.
Please insist on service@chuwi.com
Manonegra, do you know if chuwi has technical service for latin american customers? I’m trying to process the warranty for the same problem (blackscreen, doesn’t turn on the laptop) but some people tell me that the shipping cost from Mexico to China is very expensive.
I don’t know it, I’m Spanish and there is a technical service here. In order to use the product warranty, you must write to service@chuwi.com and they will tell you where to send it or, where appropriate, finance the arrangement in your country.