Problem with HDMI connection in Larkbox

I can understand that this model is no longer supported with spare parts but Chuwi now produces this

and a serious company, after seeing that all these users have had the same problem (who knows how many others have had it and didn’t know where to write it) could offer all of us a discount code that allows us to purchase it at 1/3 of the price and in a very reasonable way he could close the matter by making a good impression. Abandoning those who believed in your brand when no one had ever heard of it by purchasing on Indiegogo puts you in the position of being seen as someone who doesn’t care about its users and you can be sure that in exchange you will only get bad publicity as well as the certainty that none of us will buy plus a Chuwi branded product. Try making this request and so we give them the opportunity to remedy it. Thank you