Question about superio chip

My larkbox x stopped working, the seller (official chuwi choice shop on aliexpress) basically told me to get lost because aliexpress seller protection ended 4 months ago and there is no warranty. Aliexpress support won’t do anything even though they advertise 1 year warranty. Think twice if you buy from aliexpress.

Anyway, I went to a repair shop for free diagnosis and it turns out the superio chip probably overheated and it’s dead. Does anyone know if the superio chip IT5570E-128 CXS will program itself from bios if it gets replaced or it needs to be programmed before replacing? I am asking because there is no official technical sheets of the motherboard and if it needs to be programmed the repair shop will charge additional money making the repair not worth it (again no official data to program the chip). I know the support guy on the forums here is not from technical department but you are doing amazing job maybe you can contact technical and ask about it?

Make me a screen capture of your Order number and the country you are from. If its under warranty you are entitled to be repaired. I will talk with my colleague.




I am from Poland. Thank you.

@ChuwiSpainSupport any news on this?

So we already established that the warranty is imaginatory, what about my question about the superio chip?

Sorry; the post went down and i did not see it.
I will ask tomorrow .