model: Chuwi MiniBook CWI519
serial number: ZMiniBEM1H220100224
store: banggood.com
purchase order number: 108091562
purchase date: 3/14/2022
My laptop with the faulty charging chip and bricked BIOS flash was shipped for repair almost a year ago. Return the laptop so I can repair it myself. Thank you.
Sent to:
Daiun Chokuso Limited （DC-0048）
Unit 103, 1/F, China Resources Logistics Sheung Shui Warehouse, 2 San Po Street,
Sheung Shui, N.T., Hong Kong
Postal code: 999077
Attn: Alyssa Li / Kathy So / Ying Shek / Hammer Wong
On 8/27/2026 9:09 PM Chuwi Official Support (Support - Chuwi Official) service@chuwi.com
Re: Assistance Returning Your Laptop
Dear Customer,
Thank you for your patience and understanding regarding this matter.
Upon thorough inspection, we regret to inform you that the motherboard of your original device has been found to have an irreparable defect. Given this situation, we are unable to restore the unit to its original working condition.
To ensure you can continue to enjoy a proper user experience, we would like to propose the following solution: we will replace your device with a unit of the same model, though with a slightly different configuration, specifically featuring an Intel Core m3-8100Y processor.
We would greatly appreciate it if you could kindly confirm whether this replacement plan is acceptable to you. Please let us know at your earliest convenience, and we will proceed accordingly.
Thank you for your understanding, and we sincerely apologize for any inconvenience this may have caused.
If I understand correctly, the Chuwi MiniBook CWI519 has an Intel N4100 CPU. So an m3-8100Y is a modest upgrade in terms of speed and graphics performance, and I do mean modest, but an upgrade is an upgrade. Given the CPU is almost 8 years old, I might try exploring options with Chuwi, ask if you can get a discount on a new purchase, or if money is tight, take the upgrade.
On 9/1/2026 3:04 AM, Chuwi Official Support (Support - Chuwi Official) wrote:
Dear Joshua,
Thank you for confirming your agreement to the replacement solution for your Chuwi MiniBook CWI519 (Serial Number: ZMiniBEM1H220100224).
We sincerely apologize for the long wait and fully understand your frustration at being without your device for so long. We appreciate your patience throughout this process.
We have now recorded your approval for the replacement unit featuring the Intel Core m3-8100Y processor, and our team will begin processing the replacement arrangement right away. To make sure the new device reaches you without any delay, could you kindly confirm your current shipping address? We want to verify all delivery details before dispatch.
Once your replacement device is shipped, we will send you the new tracking number so you can follow its progress.
Thank you again for your understanding and cooperation.
service@chuwi.com
Re: Replacement Shipment Tracking - Loss Investigation
On 10/9/2026 9:07 PM, Chuwi Support wrote:
Thank you for contacting us.
We fully understand your concern, and we are sorry that you are still waiting. According to the information you provided, the last scan for both the main waybill (UL516171063YP) and the last-mile tracking number (YWE00001547612091) was on September 22, which was when the package was handed over to the local delivery carrier. Since there have been no updates for more than two weeks, we have escalated this matter to the logistics company and will provide you with an update within 3 to 5 business days.
We understand how frustrating it is to still not have a usable device after such a long time, and we are doing everything we can to resolve this for you as quickly as possible.
The logistics company has checked the latest status of your package. According to their records, the package was shown as returned on October 28. They are currently contacting the service provider to verify the specific reason why delivery was unsuccessful.
If there is any new progress, we will contact you as soon as possible.
Thank you for your patience and understanding. If you have any further questions, please feel free to reach out to us at service@chuwi.com.