swollen battery

We bought some of your notebooks less than a year ago.

One of these notebook features a swollen battery that even raised the trackpad.

We are very concerned about our safety and health, considering that the notebook travels like any mobile device.

We believe that the situation can worsen by causing damage to things and people , and in this regard I would like to know how you intend to provide.

As you will read from the signature below, we are distributors of starter batteries and more, and we offer to install the battery ourselves at a trusted laboratory, but we need to replace it. The barcode on the carton box is 6935768752837 and its product number is CBPROQ256G20102800.

I await instructions on how to proceed, sure of your understandable and prompt reply.

We also purchased two Aerobook Pro laptops and the batteries on both have swollen raising the keyboard. Chuwi has a serious battery problem

There are any compatible battery to replace it?

Good day, any luck with the battery repairs?