Top two rows of Aerobook keyboard

Laptops AeroBook
1

Top two rows of Aerobook keyboard not working - no external damage or mis-use - how do i move forward with a warrantee issue like this in Europe?

2

Please contact aftersale@chuwi.com

3

thanks Chuwi Spain for dealing with it !

4

No reply email from aftersale@chuwi.com