Touchpad issues

Hello,

I’m recently having touchpad issues where my mouse cursor all of sudden starts to jump around and act weird. I can’t smoothly control it anymore. This stays for awhile until all of a sudden everything’s back to normal again and working. So this happens very randomly and I really don’t know what could be the problem. I’ve already tried resetting Windows and reinstalling the touchpad driver. None of this has worked.

Help would be much appreciated. Otherwise I’ll have to get a replacement unit.
Thank you very much in advance!

Regards
eStyle

Please copy this to aftersale@chuwi.com

Ohh, espero que tu problema puedas solucionarlo amigo👍 suerte.

Thank you so far!
Since my device is from amazon and I’m still in the time period where I can just send it back, I think this is what I’m gonna do. Because now I also have a dead pixel on the screen. I think I’ll get a replacement, since I’m really satisfied with the unit itself as long as it’s working. Hopefully the new one is gonna work without any issues. Please keep your fingers crossed for me!

Hey everybody, hey dear CHUWI team!

I’ve gotten my replacement unit today and it’s working like a charm.
Please CHUWI, keep up the great quality and maybe even try to improve a little more for a bright future, because your devices are really nice for that small amount of price.

Thanks for everything!

Regards
eStyle