Hi,
I just changed the CHUWI battery (it is out of warranty) and it is not recognizing touchpad (because everything working would have been too nice). I think that a connector can be loose, but I don’t know which one can be.
Any help will be appreciated, thanks in advance!
Same problem here, did you found the answer?
If you guys can make me a picture of the motherboard with everything maybe i can ask tech to see if they see anything wrong.
@bishop Give me your serial number maybe it is solved installing the drivers
Hi! I opened it again and the problem was that when I inserted the battery I had not closed the touchpad cable tabs again and it was not being recognized. As soon as I put them right, everything started working fine. Hope this can help you.
thanks for stopping by and informing
Hi there,
I didn’t touch (or disconnect) the touchpad tabs while replacing the battery, checked the connection though, and everything looks fine.
Hello,
seems the SN is S256G19110689. I didn’t disconnect a touchpad cable when replaced the battery. Double-checked everything, and all connections look fine.
In the Windows devices manager, I see an “HID over I2C” (hope I translated it to English correctly) device that is malfunctioning and it looks like it is the touchpad. I wonder if a new battery also uses I2C and can conflict with the touchpad.
I send you here a driver check if this would work
Full drivers
Updating the HID drivers fixed an issue with the malfunctioning device in the Device Manager, but the touchpad pointer is still not shown.
I triple-checked the connection (removed the cable and connected it again), see the photo attached. Is this the correct cable I’m checking?
can you send me a pic of the whole motherboard? would be easier for tech to recognize
