UBook X i5-10210Y Does not detect TPM

I am attempting to update Windows 11 on this tablet and it will not proceed because it does not detect the TPM. Device Manager does not show a security processor, even though the Core i5-10210Y supports it. Windows 11 came factory installed on this tablet, so it must be possible.

In UEFI, security module is set to enable, but none is detected.

I cannot get Windows updates to later versions without this. I am presently stuck on Windows 11 23H2.





As a point of comparison, I also own the N4120 version of the Ubook X. That device DOES show an active TPM.

@manonegra222

First, you need to think about what you did to not have TPM enabled, since the computer has Windows 11 installed (if it hadn’t been enabled, it couldn’t have been installed) and it has been receiving installations until 2311. In general, there is a manual way to re-enable it, which I will explain to you: How to enable TPM

If you need to enable TPM, this setting is managed through the UEFI BIOS (computer firmware) and varies depending on the device. You can access this setting by choosing: Settings > Update & Security > Recovery > Restart now.

On the next screen, choose Troubleshoot > Advanced options > UEFI firmware settings > Restart to make the changes. These settings are sometimes included in a UEFI BIOS submenu labeled Advanced, Security, or Trusted PC. The option to enable the TPM may be labeled Security Device, Security Device Support, TPM Status, AMD fTPM Switch, AMD PSP fTPM, Intel PTT, or Intel Platform Trust Technology.

I am not sure why you would immediately insinuate that it was something I did rather than it being a potential hardware failure. I did nothing to disable it in the UEFI BIOS. In fact, I even reset the BIOS back to default settings.

If you look at photos I attached to the original post, you would see that I already opened the BIOS and clearly already know how to do this. You don’t need to regurgitate the instructions from the Microsoft post that I have already read.

Please provide a better answer.

It is not my custom to insinuate anything or use sarcasm, in this forum we are here to help and not to fight. You should not be so suspicious either, when I say that you think about what you could have done, I mean if you have installed any program that could have corrupted or modified data in Bios or in the software. If you have already solved your problem by yourself, I am glad. Greetings

I am not here to fight, either. I posted this because it is the only way to get support from Chuwi regarding the issue.

Unfortunately, the problem is not solved. The TPM is not detected by either the BIOS or the OS. The photos I attached show this clearly. What I am trying to ascertain is whether or not this is going to require a hardware replacement.

As stated before, I can see the TPM in the N4120 version of this tablet without any problem, so I have already been in the BIOS on a functional machine and I can see where it should be detected and visible.

If the BIOS is somehow corrupted, I have no way to re-flash it without Chuwi providing a binary. Again, resetting BIOS defaults did not resolve the issue.

send an email to service@chuwi.com giving the SN to ask for the BIOS, right now they are on holidays, they will answer you after 8 Feb