What is the reasonable time to repair a product?

I bought a laptop in April of this year and after using it for 1 month it stopped working. I contacted support and sent it in for repair in early June. Since then, no one has been able to tell me anything else! There is no forecast, nothing… After several emails I received an email saying to wait patiently (1 month ago). After 2 months I don’t know what to do anymore! I ask, is this what they call support? Do you think it’s reasonable to leave a customer waiting for more than 2 months, without any prediction of when the situation will be resolved?

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I’m in a similar situation. Sent the laptop for repair in the end of June, and no updates since. It’s pathetic.