WIFI network card disappeared

Dear Sirs, in my network connections only Bluetooth is present, the wifi card disappear.
In the device list are present Wan Miniport devices, but in the network card none, only bluetooth connection.
I try already the follow:
disinstalling the drivers, and re-install
disinstall the card and re-install
I did PC recovery and re-install Win10
Still nothing.

Did it happen from the beginning or when it was received did it work correctly?
How long have you had the problem? Has it been after a Windows update?
If it worked before, you must reinstall the drivers verifying that they are actually installed and you do not receive a Windows message saying that they could not be reinstalled.
If you can’t see the device, first remove it from the device manager and then go to the menu, look for hardware changes

I use the PC for last 3 month was ok, it happen yesterday, no update in progress.
Already did all, reinstall drivers, I remove from device manager and reinstall it, still no coming out as network card, and at the end, I re install Win10 and did PC clean set up.
Can be a hardware problem ? Do you have any tool to throuble shut ?
Can I send print screen to your email ?

Do a Windows restore from the configuration menu, update and security, recovery, reset this PC. It is a long process and will take hours; put the charger and let it finish even if it seems to be stopped.

It does not seem like a hardware problem since Bluetoot is recognized and it is the same card that shares Wi-Fi and Bluetooth services.
Maybe you should also remove the Bluetooth driver to install it all at once.

I did already the recovery process, I let it work overnight.
Bluetooth remove already all at once and re install all at once.

Please see my screenshot

Rgds

Alberto Bassi

I did already the recovery process, I let it work overnight.
Bluetooth remove already all at once and re install all at once.

Please see my screenshot

Rgds

Alberto Bassi

can you see if the line “device unknown” appears in the device tree?

No devices unknow in devices tree.

It look like is a hardware problem !
The interface chip may works, but the modem side may be not.

I remove all my files, I did a factory reset and … still the same; no wifi card in the connections.

Il wifi dovrebbe essere tra i device nascosti. Il problema sembra del bios che per qualche motivo viene disattivo. Anche a con lapbook se… Iniziato con aggiornamenti w10 1903… Sembra risolto smanettando nelle opzioni network e antenne Wifi… Prova

controlla il bio … la scehda di rete è installata ma non visibile ( attiva visualizzazione opzione “dispositivi nascosti”)

Hi, I’m Atti from Hungarian Chuwi workshop center.
Her is a driver packChuwi Lapbook Pro Driver Download:
http://www.mediafire.com/file/1owu6tg9zzi4dfz/Lapbook_pro_driver_zip.zip/file
First, use the Intel driver support assistant to locate and install the Wifi adapter driver.

The wifi device was in hidden device… In my lapbook se for solve this I was entered in bios disable and enable network option. Save and exit and after reboot the wifi device was enable and full active.