2 issues charging and screen (corebook x)

Laptops
#1

I am loving my new laptop however I have 2 issues.

  1. the laptop will only charge if I am actively using it. - it will not charge if the laptop is off or on standby mode
  2. yesterday the screen started going black. - other than switching the laptop off there is nothing to bring the screen back - this has happened 7 times in the last 24 hours

please help - thank you

#2

You must write to service@chuwi.com explaining in detail what is happening to you and open a ticket at the seller

#3

Thank you for this information :slight_smile:

#4

Hi,
how long you have this lapbook ?

This lapbook have a lot of issue…

regards

#5

Hello,
I got this laptop for Christmas.
So only in use for a couple of weeks.
Many thanks :slight_smile:

#6

I will receive a CoreBook X in a few weeks. Hope I can help in troubleshooting

#7

uhuhuhu the same for me…
I think this is a “joke” with our money
when connect your charger led are on and RED ?

regards

#8

Hello, yes even when the light is on red it will only charge if I am using the laptop.
Many thanks :slight_smile:

#9

Thank you, I hope that yours works well :slight_smile:

#10

no no ,
I think all Corebook X have a lot of bug one is with NVMe slot… bios bug

regards

#11

oh ok - thank you :slight_smile:

#12

How’s the deliver performance of Chuwi? From Spain Warehouse to Germany…

#13

I am sorry I dont know about delivery times.

I did manage to fix one of the faults - i did a reset and that cured the charging issue.

The other issue is still there - the screen shutting down randomly.

I have now returned the laptop for a refund.

Many thanks to all of you who gave suggestions. :slight_smile: :smiling_face_with_three_hearts:

#14

Buder lieferung dauert 2-3 tage wenn du auf amz kaufst

#16

Hey,
Did you fixed your issue now, or do you still have the Problem?

#17

Every Corebook X have an Red/Blue Light for charging…:joy:
Btw: Dont blame CHUWI for your Problems.