Hello, I want to tell you my experience with the Chuwi support in order to have some advices.
In mid-December I have started a repair request for my Chuwi Hi10x, It was affected by a broken touchscreen (random ghost touches). I have been contacted by the Spanish repair team and I have sent them the device (at my expense).
After two months, in mid-February, the “repaired” Chuwi come back home, but the problem has not been solved. I immediately contact the Spanish repair team again. They have given me the opportunity to send them the device for the second time at their expense, sending me a carrier.
After that I have given them all the information about the package, they have said that a carrier will contact me. Three weeks have passed, no one has contacted me so far. I am sending a lot of emails to the Spanish repair team but they don’t answer me.
I am a very disappointed client, in this moment I have a broken Chuwi and no one help me, no one answer me (I have also contacted email@example.com)! My chuwi is still under warranty. I have also payed for the first dispatch and nothing has changed.
Can I do something else in your opinion? What would you do in my place?