Hello, I want to tell you my experience with the Chuwi support in order to have some advices.
In mid-December I have started a repair request for my Chuwi Hi10x, It was affected by a broken touchscreen (random ghost touches). I have been contacted by the Spanish repair team and I have sent them the device (at my expense).
After two months, in mid-February, the “repaired” Chuwi come back home, but the problem has not been solved. I immediately contact the Spanish repair team again. They have given me the opportunity to send them the device for the second time at their expense, sending me a carrier.
After that I have given them all the information about the package, they have said that a carrier will contact me. Three weeks have passed, no one has contacted me so far. I am sending a lot of emails to the Spanish repair team but they don’t answer me.
I am a very disappointed client, in this moment I have a broken Chuwi and no one help me, no one answer me (I have also contacted aftersale-service@chuwi.com)! My chuwi is still under warranty. I have also payed for the first dispatch and nothing has changed.
Can I do something else in your opinion? What would you do in my place?
If you are from an EU member state, you can ask for help from your Europen Consumer Centre. The more people opens a claim the greater the chances are it finally succeeds.
Write them a detailed letter describing your case and you will get an answer within a few days about the possibilities.
@Peppos1893 Giuseppe, I’m a disappointed client too.
I wrote what happened with me on this post:
In another forum, someone told me to request a refund through PayPal. It was exactly what I did. They refunded the tablet and shipment value, but I paid almost the same value to the customs and this value I lost. My psychologic stress and waste of time wasn’t recovered also. I will counter recommend Chuwi to every person I know, not as revenge but to avoid others from this bad experience. I suggest others users here, to do the same. We’re not having fun here, and if we ask for help they could be polite and reply at least.