Can't charge the battery when minibook turns off

I have 2 minibook, one is from Indiegogo and the other is from Amazon.
For indiegogo model I can’t charge the battery and the left side LED doesn’t turn on when the system shuts down. I reinstall BIOS and EC. And I reset EC. But nothing happens. Do I need to send this back to Chuwi repair center?

Please contact aftersale@chuwi.com