Catastrophic surprise

Today I found the trackpad raised about 3 millimetres.
I opened the bottom of the laptop and the battery is inflated as in the picture.

Check your battery suppliers better the risk of failure is very high

I was lucky it didn’t get punctured, it could have been worse, now the trackpad doesn’t work anymore

Product purchased on 2 October 2021.

now my laptop remains without a battery

a tal deg…

Hello Fabrizio,

Since you have your laptop covered by warranty, contact support@chuwi.com and store@chuwi.com and present the details of your case so they can activate warranty and change battery.

Regards

Got the same laptop June 2021 and the same issues about a month ago.
The laptop is now in Spain (official Chuwi facility) for servicing after contacting support.