@Leky017 Your laptop will be finished and sent next week .Maintenance team was this week in HK and they speed things up. I will keep you informed when i know exactly which day is sent and the tracking number,
It’s been a week. Has my computer been repaired and ready to sent it back yet?
Thank you.
Kittichai
i just confirmed, my colleague have it ready, Will be sent out next week. Because today is saturday.When i have the tracking will give you.
@Leky017 you computer has been sent. I send you a PM.
My item was registered in shipping system 3 days ago. But until now, it still has not been shipped. Is there something wrong?
Thanks.
There is nothing wrong. Carriers normally give us the tracking number but is not until 3 or 4 days in which they update. Because they need to collect from our office, take it to the port and so…Dont worry.
Dear @ChuwiSpainSupport ,
I have already received my item. Thank you very much for your help.
However, I would like to complain about the after-sale service. The time period for repairing is very very long. The warrantee period of my item was left for 4-5 months. It is not reasonable. I love your product but I think I must think too much if I need to buy your new products again in the future.
Im glad that finally it arrived. I really apologize. We changed to a new after sales repair service on November because the one before could not give us service anymore,and this one in Germany, we are pushing them to do things as they should. If they dont improve im sure we will change to a new one.Is not we do not care. We do.
Hello,
This is the same for me. My CoreBox 4th is still in repair center since december 2023… And during the time new products are created, technology continues to grow, my CoreBox 4th will be outdated and obsolete. Chuwi could find good market in Europe by improving their aftersale and communication.
The only new I have is from @ChuwiSpainSupport and this is not her job to do that.
I am in a similar situation @ChuwiSpainSupport. I am not in Spain, but Ireland, I bought from EU store. When I searched the internet I saw you had been very helpful. I returned my ubook X 2023 two months ago, the item was received at the supplied address in Germany. One month ago after I emailed, I was told the device was sent to Hong Kong. I asked for an update last week and received no reply. I never got a ticket number, all communication was through my original order number from the store, EU4720. Can you help me?
The tablet did arrive one week ago. So the HK center would take in theory 1 month to repair. But it depends on their amount of work.Sometimes it takes more. Do not worry that when its done my colleagues will tell you. When they do not answer is just sometimes there is no news about the repairs, or they are waiting for something, because they ask to the repair centers but they also receive the same answer, not yet done, we also want things to finish fast but no matter how much we push repair centers, they have their schedule 
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Thank you. I hope I will hear from them soon