Chuwi Gemibook Pro, 14" 2k black screen

Hello everyone! I have a Chuwi Gemibook Pro laptop, 14" 2k 16Gb+512 that doesn’t work the display, only black screen. It turns on some LEDs in the background, no brightness or color, I can only see that it is powered in some way. Chuwi support, they sent me a boot image of the laptop, but I can’t configure the BIOS with Doking, I can only use an external monitor when I’m in the windows environment. Has anyone had a similar problem?