Hi Shane, thanks for the message. Surprisingly enough I did get a successful resolution to the issue, albeit with additional cost incurred. I had to post the laptop to their service center in Spain (at my own expense!)…when the laptop was returned the outside casing was covered in adhesive which is difficult to take off and any attempts to do so risk potential damage to the laptop itself due to its thin plastic casing. When closed, its quite an eye sore. Furthermore when attempting to setup the laptop I was stuck in a loop of being unable to get past the windows 10 registration screens (additional research helped me find a solution (disabling connection to the router)).
At the moment, the laptop is working…how long this will be…time will tell…would I buy a Chuwi product again? I think there is more chance of me winning the lottery whilst being proposed to by Pamela Anderson!!.
All the best