Chuwi Hi10 Pro keyboard problem

Windows Tablets Hi10 Pro
1

My tablet chuwi hi10 pro vs win 10 home 1607 and HQ64G42161206764 keyboard problem, when my tablet run remix OS, It works normally.
Please watch my video and help me.

2

If you take off the keyboard, does the problem still exist?

3

When i take off keyboard, no problem.

4

This problem may be due to hardware failure or TF card failure.You can try to change the TF card first.

5

When I pressed the ESC button, it returned to normal. so I think due to the driver.
But when i try install driver, it problem back.

6

Please describe the specific problem with your device to service@chuwi.com.