keyboard mismatch

Hello,
the H9plus keyboard mismatch? Is there a s
hortcut to pair or restart required?

You must configure the keyboard language on the system to match yours.
In case of not being English, you must use stickers to match your keys.

I bought chuwi hi9 tablet with keyboard. The keyboard has stopped working. This is frustrating. What would have gone wrong? I I need help please.

Hello,
aAlready set up … the problem is the keyboard mismatches for no apparent reason and only reconnects if you restart the tablet.

No it does not reconnect at restart. I estart the tablet daily.

contact the seller and return it (only have 3 months warranty!)

I bought it from CHUWI official store. Waiting for their advice.

You can contact aftersale@chuwi.com.

I have contacted aftersale@chuwi.com but they kept giving me steps that are irrelevant and not working. My upgrade is up to date, I do not know how to reinstall the OS. The problem is making the use of the tablet unpleasant.

Please provide workable solution.

Regards,

Paul Ncha

You guys are no good. Regret buying your product.

I have exactly the same problem. The tablet doesn´t recognize when I unplug the keyboard and doesn´t show the virtual keyboard. But when I plug it again, anything happens. I need to restart my tablet everytime I unplug the keyboard in order to make it work again.

The keyboard has been in full operation for 3 days (not off)! and I didn’t do any operation, it just happened!?!?

I have found that the keyboard problem only happens when the sceeen is on, so it must be a software problem. Hope they can find the way to fix it.

My keyboard has not been working for over a month now, u complained see really but they have not been able to fix the problem. Infact, they stopped responding to my complaints.

Don’t buy. If buy, don’t keep. If unable to send back, then you will get outdated Chuwi Hi9 Plus.

Do something similar happened to me. After several months without using it, when connected it did not work, it was not even recognized in the system.
Perform some processes, such as pressing the power button for 16 seconds while on the Android desktop. The keyboard worked for a few seconds but stopped working instantly.
In case the keyboard had any energy accumulator inside, I started to charge the tablet with the keyboard connected.
Right now I am writing from Hi9 Plus with the keyboard working correctly.
Try to do the same in case that was the solution.

May I ask when you contacted?Our after-sales service usually responds within 24 hours, except for messages that the system recognizes as spam.

For the keyboard you mentioned, you can contact aftersale@chuwi.com to discuss the repair matters during the warranty period. If the warranty period is exceeded, you can also contact us to buy spare parts.