Chuwi Support is ghosting me since July 2024

Hello,
your support is ghosting me since July 2024.
I sent in my UBook X the second time in July because it came back unrepaired before, so I wasn’t even able to use it as intended since I bought it back in October 2023!
The Ticket Number is 6931 and the request is #17454

Please tell me, when I get my repaired Ubook X back because I have a bad feeling that I got scammed by your company.

will see how to help.
I apologize

Thank you Maria, I hope this will help.