Gemibook pro won't charge. Runs with power cord attached

My Laptop was delivered with 50% charge of the batteries, now it’s at 0 and it stays there. I can plug in my power cord and the laptop will work as intended, says it is gonna be at full charge in 3 hours and 42 minutes. I tried resetting Windows, nothing changed. It still doesn’t charge and can not be used without beeing plugged in. Does anyone have a solution for my problem? I need to be able to carry the gemibook around for school… I would really appreciate any ideas :slight_smile:

It is most likely a problem with the battery connector. If you have the possibility to use warranty repair, write to