Herobook pro
Designed by CHUWI
Type CWI514
JHeroBP256G20043407
S/N: YCR1526201700050
Problema : se collego il caricabatteria il book accende per poi spegnersi , in un loop continuo , lo schermo rimane nero . Se tengo premuto un qualsiasi tasto della tastiera rimane acceso il solo led blu , appena rilascio il tasto continua il loop . Mentre senza caricabatteria alla pressione del tasto power il led blu accende per un attimo per poi spegnersi , il display rimane sempre buio .
Grazie per i consigli e buon anno a tutti .
Ho necessita di riscrivere bios + EC
Dove posso reperire i file bin
Bonsoir Essayé le site ci dessous
Cordialement
CHUWI | Official Forum - Official Forum https://forum.chuwi.com/
Non ho trovato assolutamente niente , se gentilmente puoi indicarmi dove scaricare , grazie
Da oggi ho anche io il tuo problema, sei riuscito a risolverlo?
Anch’io stesso problema, parte per 3 secondi poi si spegne. se si tiene premuto il tasto fn , parte.
penso che il problema sia lo swich che da l’imput di schermo chiuso che fa interrompere l’avvio del portatile.
@Giorgio give me your serial number i am going to ask if we developed some kind of patch and if you can uplaod a video of what is happening we would appreciate , like when it shuts down and what you need to do in order to turn it on.
jheroBP256G20040862
can you post me a video of whats happening? would be easier for me to ask tech. When you start the computer, what happens and then show me the leds of the charger computer to see if something is there
allego 2 file
1 solo accensione e poi si spegne
2 accensione forzata premendo FM , parte ma se rilascio il tasto si spegne tutto.
I got it now,thank you for sending the videos its more clear now. i will talk to tech on Sunday. We have 3 days holidays.
Quindi? Non c’è soluzione al problema sopra in video? . E proprio un bidone questo herobook pro, 280 euro buttati nel cesso…
they said its probably a hardware issue or maybe a cable disconnected. Would you like to send it to repair? Is still under warranty? (1 year)
Il notebook non è più in garanzia, dove posso mandarlo in Italia per la riparazione ?
We are sorry, our repair center is in Germany, you would need to send it there, and the cost is in your part because is not under warranty.
mi potete dare un indirizzo a cui spedire, ovvio le spese sono tutte a mio carico.
For that, Please write to service@chuwi.com
Indicate:
The problem
Model and serial Number
Send the video
That is not under warranty, plus which country you are from.
And tell them in the forum they already said needs to be repaired, because they asked to tech.
When you write it, please let me know so i check we received.
ho contattato il service , aprendo un ticket
This ticket was created on your behalf.
Your request (21501) has been received and is being reviewed by our support staff. We strive to provide timely technical support and aim to respond to all inquiries as soon as possible.
To add additional comments, reply to this email.
herobook parte poi si spegne subito , in loop continuo.
You really did not specify any of what i said. Anyway my colleagues will ask you the questions.
Hello, I have the same problem on my Herobook pro, I made a support request but I have not received an answer yet (21451). Is there a solution to this problem? Thanks.