HI10 XR touchscreen not accurate

Windows Tablets
1

Hello,
So I’ve just bought HI10 XR yesterday, and accidentally update firmware for H6 pen from here http://chuwi.mediafire.com/file/s293h143a6camg7/Phoenix-hid-update-G109D_20200324.zip/file
And suddenly my touchscreen were not accurate

IMG_20201106_235532
IMG_20201106_2355321751×1758 359 KB

Seller where I bought the tablet told me to reinstall windows from this source http://chuwi.mediafire.com/file/c93rfihlkpsisk5/ZW-JX-10-S101GWR100-GA86C-009-B.rar/file
But no change, my touchscreen still not accurate
Then i wondering, to think how easy to upgrade these firmware (and config), is there a way to rollback the firmware?
Thanks

2

After experimenting a bit, think I figured out the troubles were in ‘ConfigUpdate.cfg’
When I use GC101-0814-G109D_GT7382H_0A.00.01_20200324_V144.cfg file,

GC101-0814-G109D_GT7382H_0A.00.01_20200324_V144
GC101-0814-G109D_GT7382H_0A.00.01_20200324_V1441842×1842 47.2 KB

where the black section is touchables
Then when I use GT7385P_Config_20191118_181954-YWHF12301.cfg file, this happen
GT7385P_Config_20191118_181954-YWHF12301
GT7385P_Config_20191118_181954-YWHF123011842×1842 64.1 KB

The x and y axis were inverted. When i touch red dot with black number, it responses to red dot with white number. Its happen with black dot too.
So i think there’s chance for right config file out there. The question is, do Chuwi have it? please help
Thanks

3

I have exactly the same problem :frowning: Hi10XR serial Q128G20106743

4

then i’ll suggest you to contact your merchant / supplier (the aftersales mail told me to do that too), and asking for repair.
in my case, merchant told me they changing the lcd panels (fortunately it is still in guaranteed period, so its free)

5

Same problem for me. I think the solution is installing Goodix GT7385 firmware and config, but its impossible to find it…