I sent an email with photos of parts I need to repair my UBook Pro to support. They replied with the cost of the parts but did not inform me where to go to buy and pay for the parts, which I specifically asked for in the email. I sent two emails to aftersale@chuwi.com on Dec 22 and Dec 28 with the forwarded email from support. I still haven’t gotten a reply. WHERE DO I GO TO BUY AND PAY FOR THE PARTS?
Hello
I want to know whether your problem has been solved. If not, please send me your email. I’ll ask the after-sales staff to contact you.
Thank you for your letter
Robert_Hewett@hotmail.com
I still have not heard back from Chuwi about where and how to pay for the parts.
Still haven’t heard anything from Chuwi on how to order and pay for the parts.
This is the first AND LAST time I will ever buy a Chuwi product.
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HEY SERVICE, ARE YOU INTENTIONALLY IGNORING ME?
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STILL HAVEN’T HEARD A WORD FROM SERVICE.
THIS THEY CHUWI DOES BUSINESS?
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I think this is the way how works Chuwi. They provide worst products to just earn money. Service does not respond on any mails after parcel came to Hong Kong.
Very sad that such company works on our days.
Hi there,
that is great.
Having an adress to write to if any problem occurs.
I’m very satisfied with my GemiBook Pro.
It wasn’t actual at all, but after installing Win 10 Pro
all been done so far.
All is very well in function.
If I would get any problem, I will contact you.
Have a nice day… 
Oliver
Hola envié en noviembre un hipad pro en garantía para su reparación.
Lo enviaron a china.
He escrito aftersale@chuwi.com varias veces y no recibo ninguna información.
Hello I sent in November a hipad pro warranty for repair.
They sent him to China.
I have written aftersale@chuwi.com several times and do not receive any information
Sorry friend but Chuwi is a Scam Company. They are experts in manufacture broken devices without technical support.
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Hi12 Q64G45170103625
i need driver help to reinstall windows android and others.including touch screen driver
Dear Management,
I am waiting 1 month for response from email.
I wanted to reinstall android 5 from my chuwi hi10 pro including partitions etc.
Why no response?
Not meant as criticism
Hi
Last week, I ordered on Thursday morning a tablet for school.
However, it’s already Monday evening and the device hasn’t shipped yet (the site says that processing an order is 1-2 days).
I’ve sent emails (store@chuwi.com), but I haven’t gotten any response.
Normally I wouldn’t care so much about a speedy delivery, it’s just that in a couple weeks I need to travel, so I’m a little stressed about this.
Any advice?
My Herobook Laptop built-in Speakers and Mic will not work…trying everything since TWO(2) months! Also no help or acknowledgement from CHUWI…so I would like to return this (no refund needed for this garbage) Thanks. David
Hi, please download iso to CHUWI Hi10 Go 10.1" FHD (1920x1200) IPS Screen Intel Celeron N5100 CPU 6GB RAM 128GB ROM Windows 10
I NEED THIS BIOS PLEASE.
!!DMI Information
!!---------------
Manufacturer: CHUWI Innovation And Technology(ShenZhen)co.,Ltd
Product Name: Hi10 X
Product Version: Default string
Firmware Version: ZW-BI-101-S101GWR210-GH86B-068-E
System SKU: Default string
Board Vendor: Default string
Board Name: Default string
I sent in my CoreBox to HK for servicing. I asked for acknowledgement that the CoreBox has been received by Chuwi. 2 weeks down the road, no one bothered to acknowledge receipt, despite my follow up. My email address is in my profile - perhaps Chuwi can check it directly.
Is it possible to add fan speed settings to Larkbox X in the next BIOS update?
To be able to adjust the temperature/rpm curve in order to make it quieter.
Hello,
I bought CHUWI RZBOX 5800H. After the first start and Windows 11 setup I found out that the cooling fan is not working. By that time temperature was near 100°С. I tried to launch stress-test in AIDA application - the system froze.
I am certain that received CHUWI RZBOX is inoperable.
Where I can get help for a warranty case?