How to apply for after-sales service for your chuwi products

good evening,
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hello , there is no aftersale at chuwi they can’t answer and they can’t resolve my problem .
it is a new brand which is not yet stable, I advise against the purchase of its products, the worst is that even Chuwi espagne their service after does not respond to customers.

We have a cracked screen. We contacted Chuwi customer support email - they directed us to send $63 by paypal. We did this, you took the money, and now silence for over 2 weeks. No replies to our emails, nothing.

What is going on?

I wish I had found your comments before we bought a Chuwi. It appears they are abandoning their existing clients.

service@chuwi.com does not reply to emails for over 2 weeks

@Management please, help

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Me they answered me once, they asked me to film the laptop and the breakdown, send the serial number and the warranty, I sent everything. after they cut the listening, it’s been more than 5 months . I sent to all Chuwi services but they seem that all have the same symptom: not responding to customers.

Hello guys,

I’ve got a Ubook Pro (Core m3-8100Y) with the Hipen H6 and i wanted this tablet mostly for taking notes and drawing. The thing is: as far as note taking goes, it does its job and that’s great.
However, for drawing, i don’t see what’s the issue but i can’t use pressure sensitivity on any of the programs that i’ve installed, it just doesn’t work at all.
What are the programs really compatible with the pressure sensitivity that Hipen H6 offers

Could someone point me in the right direction on this? I’m currently considering selling the tablet…

What is the situation now?Please let me know your email address if the matter is not resolved

So did you managed to replace those DDH 379 and bring it back to life? I have the same problem too.

Yes DDH 379 one Chinese supplier deciphered the code 379 is a batch no
So they sent me 10 pieces Then lock down started I got it after 3 months. Mumbai’s tablet technician replaced it but still it remained totally dead.
He tried his level best but he could not find any other issue Generally either mosphet or capacitor or crystal or coil or an IC becomes short.
Power on led of tablet is also not on.
Chuwi R& D must be having some clue but they are not helping in any way.
Tablet, it’s keyboard and active pencil all have become useless.
Total waste of money and lot of time.

I think this is the 12th time I’ve repeated myself. If you just had one competent person working in the repairs center it would avoid all these problems.

Our screen cracked. We emailed to service@chuwi.com. We were directed to send $64 or $64 by paypal to Chuwi and a shipping label would be sent to us. We sent the money about 3 weeks ago. They emailed us back and asked us to verify our postal code. We did this and they went silent. No shipping label. We emailed service@chuwi over 8 times and NO REPLY WHATSOEVER. So, we started complaining to the eBay rep, on this board, on Facebook, and then finally, service@chuwi.com replied to us. They sent us a tracking number that they mailed something to us from China. ALL WE NEED IS A SHIPPING LABEL TO MAIL OUR COMPUTER BACK TO THE SERVICE CENTER IN SPAIN!!! You need to fire whoever works in the service/returns department because they are 100 INCOMPETENT.

To answer your question, NO, our problem is not resolved. No one has done anything to resolve our problem. Facebook says to contact service@chuwi but service@chuwi does not reply. The eBay salesman says to contact service@chuwi but service@chuwi does not reply. And now you’re asking if my question has been resolved. Why would it be resolved? No one has contacted us to resolve the problem. It is beyond incompetent.

I will forward my email to you, maybe you can get some help for us.

How am I supposed to send my email address to you?

This link is dead:

https://chuwiinnovationtechnologyshenz.box.com/s/9bugcnyqbiaz0t1sfdmsf8i25wleonvf

Can someone help me? The aftersale service written me i need to fill that form.

Thanks.

Fake services.
I wrote requesting the mouse pad driver for linux ubuntu from synaptics that you should buy and provide free to customers since amazon says compatibility with linux Laptop Lapbook Pro and it is not true.

Здравствуйте. Можно получить обновление BIOC chuwi lapbook pro 14,1 ? Куплен в январе 2020.

I don’t think any bios updates have been released as Chuwi only releases new bios to fix malfunctions.
Anyway, write to service@chuwi.com

I am very pleased with my laptop but find it very slow. I dont want to send it back but i cant play any games on it in microsoft

No passively cooled notebook is built for gaming. Chuwi’s equipment is designed for office automation, multimedia, social networks and email

i wasn’t aware of this when i bought it