Hi there. Sorry to post on the Hi10 X area, but on CHUWI Hi10 Go nuevo 2 en 1 que estrena el nuevo Intel Celeron N5100 I knew it almost the same but processor.
As there is no Hi10 Go area, I decided post here.
I order this product on february 11 2022. Order #13058.
On the site auction they claims 12 days delivery to global address.
I ask for information on chat, february 27, remembering them about 12 days.
They just reply they sent me an email on february 14.
Actually, they sent me an email on february 13 offering an opportunity to change the declared value from $112 to a greater value, but it was not clear they want me a reply, so on march 11, I replied addressing those value questions. I agreed with the $112 value.
But they just fulfilled the order at march 15, under FSC #8993423762 tracking number.
On March 21, I emailed them about DHL over taxing my purchase due to shipment value misinformation. I asked DHL to correct it but didn’t have a solution. So I paid the over rated customs tax.
I received the product just on march 22, almost 1,5 month after ordering it. It´s a chuwi Hi 10 Go tablet model CWI513. Serial # EW1H2111xxxxx
But I’ve been in trouble since then. It doesn’t turn on.
I follow the procedure described in the manual but it doesn’t turn on.
I went to faq and double check the first three instructions present on FAQ-Chuwi - Chuwi Official -Laptop, Android/Windows Tablet PC,Mini PC.
Here, I recorded in a few seconds, what is happening to tablet: https://youtube.com/playlist?list=PLo_JWY9klmG8yqVnTXl_vMqFVNBADvp5D
I immediately contacted [email@example.com] and they promptly offered me a DHL return shipping label in the same week but I consider my skills enough to perform some procedure to try to wake up the HW.
At the time, I was hoping to not have to exchange my Hi 10 Go. I already liked it a lot.
So, after Chuwi´s authorization, I tried the procedure present on Hi10 Go drivers - #15 by parphane. It seems just to restored the OS and didn´t update the bios.
O looked desperately on Chuwi´s forum for the right procedure to update the bios and the correct bios file. I also ask for help on the firstname.lastname@example.org.
On march 26, one week after receiving the product, and under the same dead screen, I asked them by the DHL return shipping label and RMA (Return Merchandize Authorization) and they “promptly” reply after three emails and three days which I have to provide my CPF number. It’s funny, because they had to have the same information when sent the product to me, so they have my CPF. On the following day, I sent the requested CPF number and asked again for RMA (return merchandise authorization). On the same day email@example.com until that moment, away from the situation, asked me: Hello, is the machine can not be turned on now? thanks, and I explained the situation again and asked for some help. They just told me to exchange the machine. And I promptly agreed.
But, not funny enough for them, at march 31, they present me with the following information:
Sorry, we are unable to make return shipments from Brazil due to some unknown errors.
Please you could return the item by yourself.
Please note that you can only use DHL, UPS, TNT, FEDEX or S.F. Express.
My note: those are the most expensive shiping companies I know.
Imediatelly, I asked DHL for the budget to send the package to HK. It would cost me US$170. It´s 2/3 of the value I paid for the product. Among those companies the smallest budget was U$101,05.
Till now it cost me U$552 and they want me to pay more U$101,05 to send it back?
Will I spend U$651,05 to maybe one day receive an U$260 poor quality tablet?
Here, other shipment companies ask U$50 to send it back. But to perform the shipment I must have the RMA anyway. But they don´t provide it yet.
After all this annoyng situation. Frustrated, I had to try one more time to wake up the machine. So on april 3 I email firstname.lastname@example.org, telling the sad history again, informing the SN#, model, etc, and asking for the bios file. Promptly, they reply: Hello, our technology and warehouse have been closed, please contact us after April 6th, thank you.
At april 6th, I ask again, telling all the history again and including email@example.com and firstname.lastname@example.org to destination address. So they promptly replyied asking me the serial number and model. On the next day I remembered them I already provide those information on april 3rd email and write it again. They promptly reply: Hello, after I went to check, there is no bios for the time being.
That’s why I’m asking for help on all the forums, chats, and emails I can.
I need to try something to recover this tablet from black screen. Please, help.