Lapbook Lapotp S15 PLUS audio issues

My sound icon has a white cross, so my laptop no longer has audio. When this issue used to happen, I would troubleshoot the problem, and it would be fixed in a few mins. However, due to troubleshooters’ updates, this is no longer as simple.

I uninstalled my audio devices and restarted my computer to see if Windows would detect the issue and reinstall them, but this didn’t happen.

I tried to update my audio devices on Device Manager, but they appear greyed out, and under Systems, one of my devices has a yellow triangle next to it.

After some research, I tried to download drivers from the Microsoft Update Catalogue since I believe CHUWI doesn’t provide them, but extracting them was risky because I’m not familiar with those types of processes.

I’m scared I’ve meddled too much with something I don’t know how to use and done some damage to my CHUWI lapbook :frowning:

Please help since there aren’t any YouTube vids or any similar posts on the Chuwi website for this issue

Any help would be much appreciated :slight_smile:

You can use the Snappy Driver Download application to install the drivers.

Is that safe for my laptop?

Thank you for replying :slight_smile: