7.11 I ordered a laptop GemiBook Plus 15.6 inch | Intel 12th Alder-N N100 with 512 GB on the official website, on the 13th I received a DHL package in addition, I paid 31 CHF of Swiss duty (I live in Switzerland)
The laptop turned on and worked for about an hour, then I connected the charger, which came with the laptop and it turned off and did not work anymore. Only the LED lights are on. I wrote to support, they recognized that there was a problem with the laptop and gave me the paper to send the laptop back via DHL.
I clarified whether I would be compensated for the costs I paid for the duty? Maybe some bonus or something else - I was denied.
I asked to send another laptop, because this model does not inspire confidence in me - I was ignored
I asked for a refund to my paypal account, so as not to wait 14 days for the return of MY money - I was ignored.
The answer is provided only 1 time per day via email and only on working days.
Today it is already 20.11 I have neither money nor a laptop that I needed, it is very terrible that you treat your customers like this.
And one more thing, this was the second laptop from this company, the last one I ordered in 2022. There is also a problem. The battery swelled and damaged the laptop case, I wrote to support if they could send a new battery - I waited a week and did not receive an answer , and after 10 days I received a message to rate the quality of the service. Funny, isn’t it?
I read all the emails, and as far as i saw, my colleagues they answered you every time you asked something. In the moment you said your computer had some faults, they sent you the label to send it back. You did not have to pay as it was under the 14 days warranty
Yes you had to pay the customs to your country but they told you that before buying.
And they advised you for the refund instead of a replacement. Because you would need to pay again the customs. Not worthy to send another computer.So you were not ignored.
Customs duties are something that customers have to take into account before buying, it is not on our side.Which is always notified, and said on the webpage.
The refund has been completed on 20.11 that is when my colleague answered you last time. It takes several days to arrive to your account. Please be patient.
I apologize for the bad experience, but in this case, we tried to help you as much as we could. And in the end you got the refund.
For the battery i also saw we wrote you but we did not had a response back. So i think it was because it went to Spam. It happens many times.
To everybody who reads me, please remember to check Spam, all our emails are sent from China and many email providers detect as as Spam , that is why many times you guys dont receive our responses.Its blocked by the servers.
As for the reply, there were no messages in spam, all your messages on gmail are receiving normally. There was simply no answer.
As for the other questions, as I said, you just answer the questions you want to answer.
Simple solutions, I asked another laptop to send, what is the difficulty ?
Sending money for an account - it would also not be too difficult or send me a laptop that I really needed in Germany.
Or compensation, a gift card, or just say, we’re very sorry, here’s a backpack as a gift that costs a few bucks in production.
And so now we have - a dissatisfied client who received a defective laptop, THROUGH NO FAULT OF HIS OWN!! Spent a ton of time receiving, returning, and paying tax on the item I returned! Was there any attempt on your part to make the client who bought the SECOND laptop satisfied? My answer is no, unfortunately.