Minibook X n100 does not start

Laptops Minibook X
1

I bought Minibook X on AliExpress a few weeks ago.
From begining it starts with issues.
After pressing power button a keyboard light on but a screen is black. Sometime the keyboard reacts on changing light level. After several hard off (long pressing power button) /on the laptop starts. It is really a problem.
I cannot just return it because I paid VAT by myself and I would not expect that AliExpress will return me this vat. And even returning label targeting to German adress so I cannot ask custom to return vat.
I am in Germany.
Video with the problem-

2 new items by Dmitrii Abramov

I will post a serial number a bit later.

2

Is the VAT You paid that much? Because if you bought it in Spanish Aliexpress shop, is already paid inside the shop.-
Did 14 days since you bought already passed?

3

Delivery took me 1 month l. So it is more then 14 days.
I bought it with aliexpress.com and VAT was 19% which I paid om delivery to DHL.

4

The 14 days start to count since you receive iti. I need to know for warranty in case you are still on it to be able to refund or give money back.Can you please send me a screen capture of your order so i talk with the person in charge of that shop and he can help you

5

Thank you for support.
There is still a problem with return around vat. In case of refund I will loose it.

Serial number ZMinBXHY4H240201877

Screenshot_20240517_080636_AliExpress
Screenshot_20240517_080636_AliExpress1080Ɨ2340 233 KB

Screenshot_20240517_080626_AliExpress
Screenshot_20240517_080626_AliExpress1080Ɨ2340 220 KB

6

In geneeal, I sutisfy with the laptop and do not wont to return it. Ofcause if it will be possible to resolve this issue with swiching on.

7

I asked my colleagues in Aliexpress and that order is not ours. Can you tell me the store or send me the link where you bought it? I need to confirm

8

Just found this amazing item on AliExpress. Check it out!
682,65ā‚¬ | CHUWI MiniBook X 2 In 1 Laptop Tablet Intel N100 10.51" FHD IPS Screen 12GB LPDDR5 512G SSD Windows 11 Notebook 1200*1920
https://a.aliexpress.com/_EQcALLV

9

I checked this is not our official store. That is to say we wont offer warranty. Its done by the store itselfā€¦ Please write the store and tell them your problem. Now i understand you paid customs, probably it was sent from China. We have a warehouse in Europe so all our Europe stores dont need to pay extra customs.
If you are still eligible maybe you could return and buy from our stores instead.

10

Good morning, I have the exact same problem as this user (TIM). I opened a post, here in your forum, a few days ago. I, too, am looking for a simple solution (unlikely that I would ship a cheap and delicate item, spending more money for a gross industrial defect, perhaps solvable via software).
I donā€™t ask and donā€™t demand anything, because from CHUWI I donā€™t expect anything, except for simple courtesy to Customers (I too, like this user, bought two notebooks in Europe, from your authorized store).
Thank you for any operational and factual answers you would like to give me and good work.

11

@Vincenzone can you explain exactly what is the issue? because i did not understand clearly

12

Very simple: if I try to start up the notebook, pressing the switch, keyboard ligh itself but the computer dont boot and nothing happens. So, iā€™m forced to log press the switch until the pc switch off. I must try for 10/12 times and at the nd the chuwi log appear and the boot begin. In my view itā€™s a problem in the switch or in the switch cable and not in the firmware, If you have chance to tell me where I can buy the two parts (switch and cable), I will try to fix your mistakes. I donā€™t see other way because you have a fake warranty and no assistance on the fieldā€¦Nobody spend a lot of mony for sent own cheap notebook around the planet, and you know very well.
Thanks if you have some real solutions or help for meā€¦

13

The problem is we dont have a replacement just for 1 button,or the switch, or the cable of the On/off. That is why i suggested sending to repair. But maybe going to your local store? maybe will not cost that much :frowning:

14

Amazing! :slight_smile: So, no spare part! Fantastic news :slight_smile:
No problem my friend; like Customer, itā€™s a ā€œdisaster experienceā€ but, frankly, no surprise for me. Chuwi it seems to me, a Company with no tech lab in the various Countries where she sell; no assistance, no spare parts, no suggestions, no tech lab, no download area and, horrible fact, with not real warranty (because the shipping cost). This is my sentiment about you, dear Chuwi. With you itā€™s like a french roulette; buy 2 notebook an one is scrap and with defect 1 out 2 50% Amazing! :slight_smile:

15

To be clear, I am not saying that Chuwi is not in the clear from not offering warranty for products they shiped, but also you did kinda buy it from non-official seller which got their version of laptops God knows how and has nothing to do with Chuwi (they might even be selling units Chuwi already marked as defective, but somehow someone got them and started selling them, but idk how their logistics work), and other more important point is that requestig single parts from them is like going to bakery and requesting milk cuz they must use it for their cakes. Chuwi probably like every other OEM gets the parts from many sellers across the country that make exact number of the parts and no more and even if Chuwi somehkw had spair parts they would need to make entire new department that contacts people, figures out what is the not-working part, gets the adress detail, packaging and delivery sorted and HOPE that the customer doesnt fuck the repair he is doing by HIMSELF and blame the CHUWI for bad part/jnclear instructions/uncorrect part.
Now tell me does a company that resolves around making as quality electronics as possible need to go trough all that extra money burn for 10-20 people with already small profit margins on units they didnt even officaly sell?

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16

thank you so much, i could not even have explained as much better as you. I appreciate your message. Sometimes is hard for us to find even a small piece. and Many times is not we dont want to help, is we cannot.

17

What a beautiful couple you are (Aqua and official support) how close-knit you are. Bravoā€¦keep complimenting each other if you like it so much.
Returning to the opinion of Paying Customers, far more important and crucial than your little thoughts, let me restore a modicum of order to the flow of emails:

As much as you respond to TIM:
If Chuwi doesnā€™t know that seller or even suspects that he is selling defective parts, why doesnā€™t he block him and why doesnā€™t he report him to the criminal and financial police?

For everything else, even that which includes my reports and my case, I can only tell us that all this ridiculous theater of yours, might not be there if only CHUWI would do regular, civilized and modern quality control, respectful of CLients and make sure that the computers placed for sale and shipped to Customers, are fully functionalā€¦ if CHUWI doesnā€™t even bother to do a power test, it means that quality control is absent or is bad.
About the ridiculous tirade of a few defective units, I point out that no one in the world will be able to say whether there are 20 or 200 or 20000 defective units. The numbers only CHUWI has and knows them, which, as you can tell is extremely gray and uncooperative toward the world.

For all the rest, even that which includes my reports and my case, I can only say that all this ridiculous theater of yours, might not be there if only CHUWI would do regular, civilized and modern quality control, respectful of CLients and make sure that the computers placed for sale and shipped to Customers, are fully functionalā€¦ if CHUWI does not even care to do a power-up test, it means that quality control is either absent or is bad.
About the ridiculous tirade of a few defective units, I point out that no one in the world will be able to say whether there are 20 or 200 or 20000 defective units. The numbers are and only CHUWI has and knows them, which as you can tell is extremely gray and uncooperative toward the world.
But even if it were 20 units, precisely because of the smallness of the numbers, the costs of doing justice toward the Customers would be minimal and the light of honor that would reach CHUWI infinite. But CHUWI prefers the other wayā€¦that of no warranty (because they know that no one will send them inexpensive items at great cost) and that getting a refund is a Tibetan monkā€™s mission (I read some unedifying stories here).

Dear CHUWI: do quality control and take all your responsibilities to the Clientele. The current way of doing things is not good, it leads to nothing but tarnishing peopleā€™s feelings. Arrange for service centers, make spare parts availableā€“in short, be respectful of Customers.

18

Did you ever heard of Framework? They are just a small company that makes fully upgradeable and reparable laptops. Guess the price. 1000ā‚¬ for a base unit with 8 gigs of RAM and up to 2100ā‚¬ for the best model and they dont even ship to most of the world. You know why the price is is high? Cuz they test EVERY little component multiple times and also have EVERY part available in their store. Buy a Framework if you want a repair oriented laptop and buy a Chuwi if you can live without best quality controll and individual part ordering.

If framework, which is made of ex Apple Asus and Lenovo workers charges that much for all you want, how can you expect a company that charges 5X LESS for their laptopa to have on paar logistics? Chuwi logistics, Q&A and Testing ainā€™t that much worse than the ones big conpanya do like Lenovo, Asus or Acer. Also workers cost money and for a laptop conpany to make that money back they need to increases the price of the product in the end, duh.

Also to quote you AGAIN you didnā€™t buy the laptop from Chuwi directly, which not only do you not ge any warranty by law, cuz its not Chuwi that sold it to you, you also come to theor forums to complain about a <500ā‚¬ laptop (most of them are <350 now).

Knowing the sheer amount of work that goes into even making a product and how much more to make it profitable, Iā€™m happy with their products.
In other words you can complain to them about all you want, but they donā€™t own you shit by law so just shut up or go and complain on reddit.

19

Unfortunately, you are so distracted and unable to read, that you donā€™t understand that you are confusing different users and different situations (TIM is not VINCENZONE) but since you add to the stupidity, also the ignorance of the topics you touch, of which you understand nothing and the rudeness with which you express yourself (and I am little surprised not to detect a moderation intervention for this), I understand that you are just a supportive and helpful troll to those who do not respond directly.

20

Let me be clear, if you state you have exact same issue as @tim , I would guess that also goes for buying the laptop from 3rd party seller. As I see your not adding anything new and just started calling me wrong without saying why, Iā€™d consider this talk done. Iā€™ve stated my point of view, and so did you. If anything we can agree we donā€™t agree in anything so lets just drop it. I see this talk getting nowhere. ;3

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