Minibook X, usb-c hub to hdmi works just for a few seconds then black screen

Laptops Minibook X
1

Serial Code: ZMinBXHY2H230400385

Dear Staff,

I just received this laptop and having problems using a second monitor via a usb-c hub with 2 hdmi. The hub and the cable work because it’s what I use with my main laptop, but with the minibook x I just got it working for a a few seconds, then it flickers on and off untill the second monitor just display “no signal”. is there something in the bios that I should change or I just got a defective model?

thanks in advance for the answers

2

If you just received it, do not bother trying to solve this, just replace it for a new one.
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