New cooling system

MiniPC RZBOX
84
1 Like
85

Unfortunately it won’t fit. In the past I contacted a seller on AliExpress and the heatsink is not compatible as you can see from the pictures below:

-876946638188749506
-876946638188749506750×1000 95 KB

-876988979936593987
-876988979936593987750×1000 87.9 KB

-878306608-2044391098
-878306608-2044391098750×1000 95.7 KB

(EliteDesk 705 G4,400 600 800 405 Serie)

86

You are all over it

:+1:

Might be added to my box of E-waste

2 Likes
87

I’m sorry, but that might be the case.
I don’t know how, but I hope it can be used somehow

88

Hi Maria

Is the cooler available and can we get a cost

There a whole group here waiting for the detail

Seems to perhaps be an issue which is now resolved and we just need Chuwi to action

Thanks

Stu

1 Like
89

I asked again. No stock yet

90

Hi Maria

Any stock?

Stu

91

Hi

Just checking in on if anyone has any updates on solutions

It would be good to get the temps better controlled for less fan noise and being able to raise the TDP for performance

Thanks

Stu

92

No :frowning:

93

Thanks for checking.
Let’s hope we don’t have to wait much more.

94

I’m living in Europe, and for EU laws this is an hidden defect known to the manufacturer which may lead to a request for a full refund if the manufacturer does not provide a solution within a reasonable time. Just to to say that the manufacturer must address the problems of its products, it cannot abandon its customers like this. In this case, seems to me that CHUWI give us only words, but nothing else and have made a good product but with a serius hardware problem from the beginning. This is inconceivable. Months (or maybe one year) waiting for a solution. People want to pay for a new cooling system (when chuwi would to send for free, because is a defective product), and no one in CHUWI seriously cares about intervening for customer satisfaction.

95

Good point

Hopefully they pull their finger out

Thanks

96

Hi Maria / Hi Chuwi,

Is there any solution to the problem with your hardware

Your tech guys could just put a link on to where we can get a replacement

Do we all get refunds, free T shirts and coffee cups perhaps

Thanks

Stu

97

Hi,

after over a month of mail exchange with the tech support, they don’t gived to me any real solution to resolve the problem. I pointed out the existence of this chat and the solutions proposed like have a replacement of the cooling system with the new one projected for the ETBOX E10, but without results. At the end, I’ve prosecuted the legal warranty terms because this is an hidden defect, and obtained a full refound of the product from the seller (Amazon in my case). Closed case for me.

1 Like
98

I asked again, we have the fan for RZbox in stock, just that.

1 Like
99

Thank you for asking

100

Hi F4bick

You couldn’t send me the details, perhaps I need to do the same

Thanks

Stu

101

Any update on this please?